Versand

ORDER PROCESSING

At VELORIA, we work hard to process your orders as quickly as possible.

Orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

During busy periods, promotions, or holidays, processing may take a little longer. We appreciate your patience and understanding.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. SHIPPING TIMES

Delivery times depend on your location, shipping method, and the courier handling your order.

Estimated delivery times will be provided at checkout or communicated through our website when available.

Please note that delivery times are estimates and may vary due to circumstances beyond our control, including weather conditions, customs inspections, carrier delays, and peak shopping seasons.

3. SHIPPING COSTS

Shipping fees, if applicable, will be displayed at checkout before you complete your purchase.

Any available free-shipping offers will be clearly communicated on our website and may be subject to specific conditions.

Customers are responsible for reviewing the total order cost before completing checkout.

4. ORDER TRACKING

When tracking is available, we will send your tracking details to the email address provided at checkout.

Please allow some time for tracking information to become active after your order has been shipped.

If your tracking information has not updated for an extended period, please contact us for assistance.

5. SHIPPING ADDRESS

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, contact us as soon as possible. We will do our best to help, but changes cannot be guaranteed once an order has been processed or shipped.

VELORIA cannot guarantee successful delivery when incorrect or incomplete shipping information has been provided.

6. DELAYED OR LOST SHIPMENTS

Although we aim to ensure a smooth delivery experience, unexpected delays may occur during transit.

If your order has not arrived within the estimated delivery timeframe, please contact us so we can assist you in checking its status.

If your shipment appears to be lost, we will work with the relevant shipping carrier to investigate the issue and determine the appropriate next steps in accordance with applicable law.