AGB

OVERVIEW

Welcome to VELORIA! The terms “we,” “us,” and “our” refer to VELORIA. We operate this online store and website, including all related information, content, features, tools, products, and services, to provide you with a convenient shopping experience.

Our store is hosted by Shopify, which enables us to provide our products and services to you.

These Terms of Service describe your rights and responsibilities when using our website and services. Please read them carefully before using our website or placing an order.

By accessing or using our website, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

1. ELIGIBILITY AND YOUR ACCOUNT

By using our website, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you.

You may be required to provide information such as your name, email address, billing address, shipping address, and payment details when placing an order.

You agree that all information you provide is accurate, complete, and up to date. You are responsible for maintaining the security of your account and protecting your login details.

2. OUR PRODUCTS

We make reasonable efforts to display our products and their descriptions as accurately as possible. However, product colors and appearances may vary depending on your device, screen settings, and other factors.

We do not guarantee that the appearance of a product on your screen will exactly match the product you receive.

Product descriptions, availability, and prices may be updated from time to time without prior notice, subject to applicable law.

We reserve the right to discontinue products or limit quantities where permitted by law.

3. ORDERS AND ACCEPTANCE

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send you an order confirmation email. This confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted.

We reserve the right to refuse, cancel, or limit orders where permitted by law, including in cases of suspected fraud, pricing errors, or product unavailability.

Please review your order carefully before submitting it. If you need to request a cancellation or change, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has been processed or shipped.

Purchases are subject to our Returns and Refunds Policy.

4. PRICING AND PAYMENT

All prices are displayed in the currency indicated on our website unless otherwise stated.

Prices, discounts, and promotions may change without prior notice. The price charged for your order will generally be the price displayed at the time of purchase, subject to applicable law and the correction of genuine errors.

Unless otherwise stated, additional costs such as shipping fees, taxes, customs duties, or import charges may apply.

You agree to provide accurate and complete payment information and authorize us and our payment providers to process your payment for the total amount of your order.

Orders may be delayed or canceled if payment cannot be authorized or processed.

5. SHIPPING AND DELIVERY

We aim to process and ship orders within the timeframes described in our Shipping Policy.

Delivery dates are estimates and are not guaranteed unless expressly stated. Delays may occur due to shipping carriers, customs processing, weather, or other circumstances beyond our reasonable control.

You are responsible for providing a complete and accurate shipping address. We are not responsible for delivery issues caused by incorrect or incomplete information provided at checkout, to the extent permitted by law.

For additional information about shipping times, costs, and delivery procedures, please review our Shipping Policy.

Nothing in this section limits your rights under applicable consumer protection laws.

6. RETURNS, REFUNDS, AND CANCELLATIONS

Our Returns and Refunds Policy explains the conditions under which eligible products may be returned, refunded, or exchanged and how order cancellations can be requested.

Please review that policy before making a purchase.

Nothing in these Terms of Service or our Returns and Refunds Policy excludes or limits any consumer rights that cannot legally be excluded or limited.

7. INTELLECTUAL PROPERTY

All content on this website, including text, images, graphics, logos, designs, product descriptions, and other materials, is owned by or licensed to VELORIA or the relevant rights holders and is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes. You may not reproduce, distribute, modify, publish, or commercially exploit our website content without prior written permission, except where permitted by law.

All rights not expressly granted are reserved.

8. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or provide access to third-party tools and services.

We do not control and are not responsible for the content, policies, availability, or practices of third-party websites or services.

Accessing third-party websites or using third-party services is at your own discretion. Please review their terms and privacy policies before using them.

9. PRIVACY

Your privacy matters to us. Our Privacy Policy explains how personal information may be collected, used, stored, and shared when you visit our website or make a purchase.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

As our store is hosted by Shopify, certain information may also be processed by Shopify and other service providers to operate our store, process payments, fulfill orders, prevent fraud, and provide related services.

Please review our Privacy Policy for further details.